Refund Policy

All sales are final — we do not accept returns.

However, we offer a 7-day exchange period. You have 14 days after receiving your item to request an exchange in case the product is defective, damaged, or if you received the wrong item.

To be eligible for an exchange, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, please contact us at bkchicluxury@gmail.com. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately at bkchicluxury@gmail.com.

if your item is defective, damaged, or incorrect, so we can evaluate the issue and arrange an exchange or refund if applicable.

Exceptions / Non-Exchangeable Items

We do not accept exchanges for:

Perishable goods (such as food, flowers, or plants)

Custom or personalized products

Personal care items (such as beauty products)

Hazardous materials, flammable liquids, or gases

Sale items or gift cards

Refunds

Refunds are only issued if an exchange cannot be processed or in special cases where approved after inspection.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at bkchicluxury@gmail.com.